We're a small, independent team at 3rd Word Labs and we genuinely read every message. Whether you've spotted a bug, have a feature idea, or just want to say hello — we'd love to hear from you.

1. General & Support

For questions about the website tools, the Bingo Caller Pro app, billing, or anything else:

Email: [email protected]

Website: bingo.surf

We aim to respond to all enquiries within 2 business days.

2. Bug Reports

Found something broken? Please include the following in your message so we can fix it fast:

• A brief description of what you expected to happen vs. what actually happened
• The device and browser (or Android version for the app) you were using
• A screenshot if possible

Send bug reports to [email protected] with the subject line "Bug Report".

3. Feature Requests

We actively build features based on user feedback. If there's something you'd love to see in Bingo Surf or the Bingo Caller Pro app, send your idea to [email protected] with the subject line "Feature Request". We read all of them, even if we can't reply to each one individually.

4. Privacy & Legal

For privacy-related requests (data access, deletion, GDPR/CCPA enquiries) or legal matters, please contact us at the same address and include "Privacy Request" or "Legal" in the subject line:

Privacy & Legal: [email protected]

5. Press & Partnerships

Interested in featuring Bingo Surf, partnering with 3rd Word Labs, or exploring a collaboration? Reach out to [email protected] with "Press" or "Partnership" in the subject line.

6. Google Play App Support

If you purchased the Bingo Caller Pro app on Google Play and need help with your purchase, refund, or account, you can also contact Google Play support directly via the Play Store. For app functionality issues, our team is the fastest route — email us at [email protected].